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Technology & Innovation - Page 2 | QSR Pro
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Technology & Innovation

POS, AI, automation, mobile ordering, robotics, analytics

88 articles

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26
Technology & Innovation•March 2026

The Cheesecake Factory Finally Goes Digital: 26 New Restaurants and a First-Ever Mobile App

The Cheesecake Factory is launching its first-ever dedicated mobile app in Q2 2026, making it one of the last major full-service chains to close the digital gap. Combined with plans to open up to 26 new restaurants across its multi-brand portfolio, the company is betting that a diversified growth model can outpace rivals anchored to a single concept.

QSR Pro Staff•7 min read•1
500
Technology & Innovation•March 2026

Bojangles Scales AI Drive-Thru to Nearly 500 Stores With 96% Accuracy

Bojangles has deployed Hi Auto's voice AI system across nearly 500 locations, maintaining 96% order accuracy at scale and cutting drive-thru employee workload by a third.

QSR Pro Staff•6 min read
20
Technology & Innovation•March 2026

White Castle and SoundHound Prove Voice AI Works: 20% Fewer Errors, 90-Second Times

White Castle's deployment of SoundHound's voice AI across its drive-thru lanes produced a 20% reduction in order errors and an average service time of 90 seconds per vehicle. The numbers give the industry the concrete proof point it has been waiting for.

QSR Pro Staff•7 min read
Papa
Technology & Innovation•March 2026

Papa Johns Is the First Restaurant to Deploy Google Cloud's Gemini AI Ordering Agent

Papa Johns has become the first restaurant brand to deploy Google Cloud's Gemini-powered agentic ordering platform, capable of handling complex multi-person orders across voice, mobile, web, kiosks, and in-car systems. The move positions the chain at the forefront of AI adoption even as it simultaneously closes hundreds of locations in a broader turnaround effort.

QSR Pro Staff•7 min read
Olo's
Technology & Innovation•March 2026

Olo's Zero-Commission App Is a Direct Attack on the Delivery Duopoly

Olo CEO Noah Glass unveiled a consumer-facing ordering app that charges restaurants zero commission, threatening the commission model that DoorDash and Uber Eats have built their businesses on.

QSR Pro Staff•8 min read
$81
Technology & Innovation•March 2026

Chowbus Raises $81 Million to Build the Operating System Independent Restaurants Never Had

Chicago-based Chowbus closed an $81 million funding round to build an AI-powered operating platform for independent and culturally rooted restaurants. The company has grown annual recurring revenue 9x in four years to more than $120 million, processing $4 billion in annualized transaction volume across all 50 states and Canada. The raise signals a broader bet that the 60% of the restaurant industry still running on mismatched, enterprise-focused tools is ready for something purpose-built.

QSR Pro Staff•6 min read
53
Technology & Innovation•March 2026

The Restaurant Tech Delusion: Why 53% of CEOs Think Systems Work While Only 17% of Operators Agree

Qu's seventh annual Restaurant Technology Benchmark Report reveals a striking gap between C-suite confidence and operational reality: 53% of CEOs report no major system instability affecting their brand, while only 17% of their own operational leaders agree. The report is a warning shot for any chain betting on AI to solve problems their foundational systems cannot yet handle.

QSR Pro Staff•6 min read
28
Technology & Innovation•March 2026

Byte by Byte: Yum Brands' AI Restaurant Coach Is Now Managing 28,000 Locations

Yum Brands has deployed its Byte AI Restaurant Coach across more than 28,000 locations, giving operators a new kind of digital GM that analyzes operational data and drives decisions on staffing, scheduling, and performance. Here's what that actually means on the floor.

QSR Pro Staff•8 min read
175
Technology & Innovation•March 2026

The QSR Loyalty Arms Race: How 175 Million McDonald's Members Changed the Competitive Landscape

McDonald's 175 million active loyalty members and $30 billion in program sales have turned loyalty from a perk into a primary growth lever, forcing every chain in the industry to reckon with the technology gap.

QSR Pro Staff•7 min read
Multi
Technology & Innovation•March 2026

CKE's Multi-Vendor AI Experiment: What Carl's Jr. and Hardee's Learned from Testing Three Drive-Thru Systems

CKE Restaurants tested Presto Automation, OpenCity's Tori, and Valyant AI simultaneously across its Carl's Jr. and Hardee's drive-thrus. The results offer a rare, side-by-side look at what actually works in AI order-taking, and why the multi-vendor approach may be the smartest move in a market with no clear winner.

QSR Pro Staff•8 min read
$10M
Technology & Innovation•March 2026

Presto Raises $10M as Drive-Thru Voice AI Enters Its 'Prove It' Era

Presto Automation closed a $10 million funding round as the drive-thru AI sector moves from pilot theater to deployment accountability. With McDonald's IBM experiment now a cautionary tale, operators are demanding hard numbers on accuracy, labor savings, and rollout speed.

QSR Pro Staff•7 min read
$2
Technology & Innovation•March 2026

McDonald's AI Accuracy Scales Are Quietly Fixing a $2 Billion Industry Problem

McDonald's has deployed AI-powered Accuracy Scales across thousands of restaurants, weighing every order before it reaches the customer. Here's what the technology does, why it matters, and what it signals about where QSR AI investment is actually heading.

QSR Pro Staff•8 min read
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